Privacy Policy

At Melbet we place a high priority on the privacy and security of our users. This Privacy Policy outlines how we collect, use, protect and disclose personal information when you visit our site or use our services. We strive to ensure that it is processed in accordance with applicable privacy laws and regulations in Bangladesh. By visiting our site and using our services, you agree to the practices described in this Privacy Policy.

The Data we collect

When you visit our Melbet website or use our services, we may collect certain personal information from you. The types of data we collect may include:

  • Personal: This includes your name, date of birth, email address and contact number.
  • Financial: Your payment card information and bank account data.
  • Technical: Your device, actions and browsing patterns, including your IP address, browser type, operating system and others.
  • Usage: The pages you visit, the features you access, and the actions you take when using our platform.
  • Cookies: We use cookies and similar tracking technologies to collect your preferences and browsing patterns. This helps us improve your user experience and personalize content based on your interests.

How we use your data

We use the information we collect for a variety of purposes, including:

  • To provide and improve our services: To provide the services you request and process transactions.
  • Personalization: To display relevant content, offers and promotions based on your interests and preferences.
  • Communications: Updates, promotions and other relevant information. You may opt out of these communications at any time.
  • Compliance and Security: To comply with legal obligations, enforce our terms and conditions, protect our rights, privacy and security, and the rights and security of our customers.
  • Analytics & Research: For analytical, research and statistical purposes to improve our services, understand player behavior and make informed business decisions.

Information Sharing and Disclosure

We strive to protect your personal data and only share it in limited circumstances, including:

  • Service Providers: We may share your information with trusted third-party service providers who help us provide services, process payments, analyze and provide support. 
  • Legal Compliance: If required by law, regulation, legal process or government request. We may also disclose your information to protect our rights, privacy, security and the rights, privacy and security of our players or others.
  • Business Transfers: In the event of a merger, acquisition or sale of all or part of our assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and ensure that it continues to be processed in accordance with this Privacy Policy.

Data Security

We take data security seriously and apply appropriate technical and organizational measures. We use encryption, firewalls, access controls and other standard security protocols to protect against unauthorized access, alteration, disclosure or destruction.

Although we strive to protect your personal information, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. It is important to note that you share your information with us at your own risk, and we cannot be held responsible for any unauthorized access or security breaches beyond our control.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. 

Your rights and choices

You have certain rights and choices about your personal information. You have the right to access, update, correct or delete. You can exercise these rights by contacting us at the contact information listed. However, please note that certain data may be retained for legal or legitimate business purposes.

You also have the ability to control your preferences for cookies and similar technologies through your browser settings. However, disabling cookies may restrict your access to some of the features and functionality of our site.

Third Party Links and Services

Our site may contain links to third-party sites or services that are not under our control. We are not responsible for the privacy practices or content of such third party websites. We encourage you to review the privacy policies of these third parties before submitting any personal information.

Privacy for Children

Our services are not intended for persons under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected a child’s personal data, we will take immediate action to delete that account.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website.